One of the toughest lessons for a team leader is learning what they can control.
While some of you will want to exceed in every metric, there’s going to be times where you can’t.
Some days your store will be full of customers that’s it’s almost a fire hazard. Then other days, you might be lucky to have a couple of people stop by.
Some days your contact centre will be flooded with calls, and other days you’ll ring your phone number to check there’s nothing wrong with the lines.
As a team leader, you’re not in control of the traffic. You’re only in control of how you manage the traffic and the outcomes of the interactions your people are having.
This week, focus on what you can control.
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of your team. I’m also here if you need a vent. For more information, visit pwfservices.com
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